Frequently Asked Questions

Natural hair is hair that has not been chemically straightened or relaxed. It can include wavy, curly, coily, and tightly textured hair.

You should wash your natural hair every 7 to 10 days (once every 1 to 2 weeks). Your wash schedule depends on your specific hair texture, lifestyle, scalp condition, activity level, and product buildup.General Guideline:Coily and Natural Hair (Type 3 to 4): Every 7 to 10 days works best for most people. Tight 4C textures or hair in protective styles can sometimes stretch every 2 to 3 weeks.Active or Sweaty Lifestyle: If you exercise heavily, deal with an itch or flaky scalp, or have a lot of product buildup, you may need to wash more frequently, every 4 to 5 days.Drier Scalps and Low-Manipulation Styles: If your scalp is dry or you wear a long-term protective style with minimal handling, you may extend washes to every two to four weeks. Continue caring for your scalp while the protective style is in place.

Use a water-based leave-in conditionerAdd a moisturizer that has water as the first or second ingredient.Trim your ends every 8 to 12 weeks.Sleep with a satin bonnet or pillow.Deep condition regularlyLow porosity hair has a tight cuticle layer and struggles to take in moisture. Use heat when applying moisture (steam, warm water, or a heat cap) to open your cuticles. Don’t overapply products or be heavy-handed; instead, leave oils and conditioners in a little longer to give your hair more time to absorb moisture.For medium porosity hair, use protein treatments or products with protein occasionally. If your hair feels stiff or dry after using a product that’s high in protein, give it more time before your next treatment. Use a leave-in conditioner and moisturizer any time after wetting your hair.High-porosity hair loses moisture rapidly and requires deep conditioning on every wash day. Use a leave-in conditioner daily and moisturizer to help keep your hair hydrated.

Signs you need a trim:Spilt ends or tiny white “knots” at the tipCurls that lose their definition or refuse to clumpEnds that feel rough, dry, or stringyFrequent tangling and snapping during detanglingTwo-strand twist or braids that taper off and get thin at the bottomHow often should I trim my hair:Type 2 (Wavy) & Type 3 (Curly): Trim every 12 to 16 weeks.Type 4 (Coily/Kinky): Trim every 8 to 12 weeks. Coily hair is more fragile and prone to single-strand knots.To retain length: Trim every 10 to 16 weeks, removing only the damaged ends.If you use heat or color: Trim every 6 to 10 weeks because chemical processing and heat weakens the cuticle.Protective styles: Trim every 2 to 3 installs or about every 8 to 12 weeks.Light maintenance (dusting): You can dust (trimming a tiny fraction of the very tips) between full trims to clear away frayed ends.

Detangle gently in sections with a detangling shampoo and conditioner and a wide-tooth comb or detangling brush. Start at the ends and work towards the roots, avoiding pulling or rushing.

Yes. Use a heat protectant and limit frequent heat styling to help reduce damage.

Use a satin bonnet, scarf, or pillowcase to help reduce fiction. Lose twists or braids can also help minimize tangling overnight.

Protective styles can reduce daily handling when they are comfortable and easy to maintain. Avoid styles that pull tightly and continue caring for the scalp and hair while wearing them.

Consider your hair’s texture, thickness, dryness, and styling needs. Fine hair may benefit from lighter products, while thicker hair may need richer conditions and creams.

Begin with a hydrating shampoo, a rinse-out conditioner, and a leave-in conditioner. Add a styling product based on your preferred look and adjust your routine as you learn what works for your hair.